About IDEWE
Our quality management system
The quality policy of the Group IDEWE
In order to offer our customers high quality and reliable services, we take purposive steps to guarantee and further optimize the service level provided. Essential conditions for this are a commitment of management to quality control and an effective organization.
With the development and implementation of reliable and high quality services, we have taken a leading position in this market segment.
Our strategy includes the continuous adaptation of our service range to the requirements of our customers and to the pertaining legislation and regulations. Undoubtedly, the most important law for Group IDEWE is the law of 4 August 1996 concerning the welfare of workers at work and subsequent amendments to this law, as well as the pertaining implementing decisions, of which the most important are the following:
For the implementation of these quality policies and to improve awareness of customer requirements, a quality management system in conformity with ISO 9001:2008 is used. If necessary and/or required, the methods to be used are laid down in procedures. The employees concerned are involved to the maximum extent possible. All staff members have the responsibility to become familiar with the procedures and quality documents relevant for them.
Customer satisfaction has to be measured as well as possible. This measurement must reflect the quality of the services provided for the employees' well-being. And may not be based exclusively on the direct cost for the affiliated employers. The benefits for the company of having healthy staff must also be taken into account. However, there are no clear parameters for measuring individual well-being. On the other hand, we do give maximum attention to the registration, remedying and prevention of complaints from both employers and employees. Also, a number of additional resources and methods are applied to measure customer satisfaction with our services. One of the principal methods used is the regular performance of customer satisfaction surveys, both with the affiliated employers as well as with their personnel.
In order to offer our customers high quality and reliable services, we take purposive steps to guarantee and further optimize the service level provided. Essential conditions for this are a commitment of management to quality control and an effective organization.
With the development and implementation of reliable and high quality services, we have taken a leading position in this market segment.
Our strategy includes the continuous adaptation of our service range to the requirements of our customers and to the pertaining legislation and regulations. Undoubtedly, the most important law for Group IDEWE is the law of 4 August 1996 concerning the welfare of workers at work and subsequent amendments to this law, as well as the pertaining implementing decisions, of which the most important are the following:
- the Royal Decree of 27 March 1998 concerning the External Service for Prevention and Protection at Work;
- the Royal Decree of 11 July 2002 concerning the protection against violence, bullying and sexual harassment at work;
- the Royal Decree of 28 May 2003 concerning health surveillance of employees.
For the implementation of these quality policies and to improve awareness of customer requirements, a quality management system in conformity with ISO 9001:2008 is used. If necessary and/or required, the methods to be used are laid down in procedures. The employees concerned are involved to the maximum extent possible. All staff members have the responsibility to become familiar with the procedures and quality documents relevant for them.
Customer satisfaction has to be measured as well as possible. This measurement must reflect the quality of the services provided for the employees' well-being. And may not be based exclusively on the direct cost for the affiliated employers. The benefits for the company of having healthy staff must also be taken into account. However, there are no clear parameters for measuring individual well-being. On the other hand, we do give maximum attention to the registration, remedying and prevention of complaints from both employers and employees. Also, a number of additional resources and methods are applied to measure customer satisfaction with our services. One of the principal methods used is the regular performance of customer satisfaction surveys, both with the affiliated employers as well as with their personnel.
